Privacy Policy

Privacy Policy

Introduction

Welcome to https://brownsville-off-roading-parts.rgv4x4shop.com (hereinafter referred to as “Brownville Off-Roading Parts,” “us,” or “we”). We prioritize and respect your privacy by ensuring the highest level of data security and protection for our valued customers. This comprehensive Privacy Policy outlines our practices regarding the gathering, storage, access, and management of personal information in adherence to various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and other relevant laws.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external third-party websites, apps, or services accessible through links on our site, as they have their own privacy policies governing user data.

Processing Activities

This Privacy Policy guides how we handle your personal information across various touchpoints:

  1. Account and Service Usage: When you create an account with us, use our applications, or access our services, we collect and process the necessary details to fulfill these requests.
  2. Website Visits: We track visits to our websites linked to this policy to analyze trends, administer the sites, and gather broad demographic information for marketing purposes.
  3. Communications: We may reach out to you via email, calls, or SMS for transactional, promotional, or research purposes, each governed by your consent.

Personal Data Collection

We collect a variety of personal data, which can be broadly categorized as:

  1. Account and Profile Information: This includes your name, username, contact details, and password (encrypted) to manage your account and deliver personalized services.
  2. Payment Details: We securely process payment information required for transactions, including cardholder name, card number, expiration date, CVV, and billing address.
  3. Financial Information: This may include bank account numbers or other financial data for direct debits or refunds.
  4. Purchase History: Details about products purchased, quantities, dates, and associated prices are stored to facilitate orders and returns.
  5. Mobile Device IDs: We may collect unique identifiers from your mobile devices to enhance our apps’ performance and functionality.
  6. Location Data: With your consent, we can access your location data for tailored local offers or services.
  7. Feedback and Reviews: We encourage user feedback and reviews, which help us improve our products and services.
  8. Social Media Profiles: When you choose to connect your social media accounts with our service, we may collect relevant information from those platforms.
  9. Product Interactions: Data about products viewed, searched for, or added to carts is used for personalized recommendations and marketing.

We obtain this data through direct user input, automated technologies (like cookies and device identifiers), and third-party sources (when authorized by users).

Cookies and Similar Technologies

We use cookies and similar tracking tools for several purposes:

  1. Strictly Necessary: These ensure the basic functionality of our websites and services. For example, they allow you to log in and navigate through pages.
  2. Preferences: We use them to remember your preferences, such as language settings or custom product recommendations.
  3. Analytics: Cookies help us analyze user behavior, gather broad demographic data, and improve the overall user experience on our sites.

Users can manage their cookie preferences through our Cookie Manager tool.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. The retention periods vary based on the type of data and its usage:

  • Financial and transaction data may be kept for up to seven years due to tax regulations.
  • Purchase history might be stored indefinitely to enhance our services over time.
  • Other personal information is retained until your account is deactivated or you request its deletion.

Upon your request, we will promptly delete or de-identify your personal data unless required by law to retain it.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you have several rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you and its details.
  • Rectification: We will correct any inaccurate or incomplete personal data upon your request.
  • Erasure (Right to be Forgotten): Under certain circumstances, you can ask for the deletion of your personal data.
  • Restriction: You may limit our processing of your data in specific situations.
  • Data Portability: We can provide your personal data in a structured format suitable for use with another service.
  • Objection: You have the right to object to certain or all uses of your data, especially for direct marketing purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through postal mail to our registered address. We will respond to your request as soon as possible within the legal timeframe.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically to stay informed about your data protection and privacy rights.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices generally, please contact us:

  • Email: [email protected]
  • Mail: Privacy Team, Brownville Off-Roading Parts, [Our Physical Address]
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